Frequently Asked Questions - For Patients - CardioScan Australia
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General & Billing

Once completed the tests will be interpreted by the clinical team prior to any formal diagnosis or recommendation; however further tests may be required to confirm this. 

Payment is expected at the time of the appointment and reports will not be released until payment has been received. Please see below regarding health insurance.

We are an affiliated provider for Southern Cross Healthcare and can inform you of the level of cover you have for individual tests. Some plans require a shortfall to be paid which will be requested at the time of the appointment. Other insurance companies require payment by the patient who then submits the invoice to the insurance company. Check with your insurance provider for more details. 

Yes, take all your regular prescribed medications as usual unless instructed otherwise. 

Results are usually made available within 7 working days of your appointment. 

Cardiac Tests


The test ordered will assist your doctor in determining whether the symptoms you are experiencing are related to your heart, breathing or sleep.

One of the benefits of a myPatch® Holter device is that you are free to work, exercise, shower or do any other regular daily activities. In fact, many patients forget that they are wearing a Holter. We recommend wearing comfortable, loose clothing throughout the duration of the test, in case you need to tap the device to record an event.

The cardiac event monitor must be worn at all times during the test period which may be up to one week, depending on how long your doctor feels you need to be monitored. The monitor and cable must be removed prior to bathing or showering. The electrodes can remain on your skin as long as they appear to be firmly attached.

myPatch® is lightweight and comfortable with no side effects for most patients. Some slight skin irritation may occur while wearing the myPatch® Holter monitor, which is completely normal. If a significant rash occurs,

it is best to remove the device and contact your health professional immediately, as it is possible that you are allergic to the adhesives.

If you have any issues or concerns with the device during your test, contact your health professional. A red light on the device can indicate there is a fault, while if there is a yellow light then the device may have a low battery. If there are any issues with your device, then contact your health professional.

If this happens please contact the clinic administering the test. Please tell them how many days into the test the patch peeled off and they will advise you of the next steps you need to take.

Mild irritation may occur during your myPatch® test. If mild irritation does occur and you still able to wear myPatch® comfortably, then please continue to do so. If symptoms persist then please contact your healthcare professional from the clinic administering the test for advice.

Exercise Stress Test

An exercise stress test is a medical test that helps your doctor to determine how well your heart functions during physical activity, specifically whether it is getting enough blood and oxygen when it is working hard.

30 to 45 minutes. 

Comfortable clothes, and shoes suitable for exercise if you’re having an ETT. It is also requested that you do not eat or drink for 2 hours prior to the test. 

In most cases there is no significant risk; however, like all procedures there can be associated complications and all of the attending physiologists are trained in advanced emergency health care. 

Contact Details

T: +64 6-927 4925



Clinic Information

58 Fulford Street, New Plymouth Central,
New Plymouth 4310, New Zealand

Monday 9 am–2 pm
Tuesday 9 am–2 pm
Wednesday 9 am–2 pm
Thursday 9 am–2 pm
Friday 9 am–2 pm
Saturday Closed
Sunday Closed

Book now!

Fill in a booking form to start testing

Regional offices


Suite 301, Level 3
293 Camberwell Rd,
VIC 3124

T: +61 3 9832 2222

T: 1300 227 346
Hong Kong

Rm 1910, 19/F,
Hang Lung Centre,
2-20 Paterson Street,
Causeway Bay

T: (+852) 3795 3596
F: (+852) 3020 0357



Rm 1301, 13/F,
102 Austin Road,
Jordan, Kowloon

T: (+852) 3795 3596
F: (+852) 3020 0357


40A Circular Rd, Level 2,
Singapore 049396

T: +65 6735 9552


No 88-2A Jalan PJU 1/3B,
Sunwaymas Commercial Centre,
47301 Petaling Jaya,
Selangor Darul Ehsan


United Kingdom

Unit 3, Bramber Court,
2 Bramber Rd,
London W14 9PW

T: +44 1992 351 033

T: +44 1992 351 033

24/F Room 24126 Chamchuri Square, 319 Phaya Thai Road, Pathum Wan, Bangkok 10330

T: +66 2 0072414

United States

Cardiac Monitoring Service
1300 Quail Street, Suite 209,
Newport Beach, CA 92660

T: +1-800-267-5248
F: +1-949-724-9778

T: +1-800-267-5248